Our Customer Service team is available Monday to Friday 7am until 8pm and Saturday 8am until 6pm to answer all your queries. If you contact us outside these hours, an advisor will respond to your query on the next working day.
If your parcel is being delivered by DHL Express in the UK, you’ll need to track it with DHL Express. We’re sorry, but we can’t track or assist with any queries relating to DHL Express deliveries, so please contact them directly.
If you'd like to speak to us about opening a business account, please fill in this short form.
Here’s where you can find the answers to your questions or how to get in touch if you need to speak to someone:
If your parcel has been sent via our Send website (for personal senders and small businesses), you can contact us on live chat 24/7 via the help centre.
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